Cancellation Policy

Customers may request to cancel an order within 12 hours of purchase, and we will gladly process a full refund.

After the 12-hour window has passed, your order will likely have entered the fulfillment or shipping process and can no longer be canceled or modified — except for the shipping address.

We can still update your shipping address before your order ships, so please contact us as soon as possible if an address change is needed.

Contact Us

Address: Kogerwatering 22, 1541 XC Koog aan de Zaan, Netherlands
Email: info@lilymelbourne.com
Phone: +31 648818448

Support, KvK and VAT

Mon to Fri: 08:00-21:30
Sat to Sun: 08:00-14:00
KvK Number: 77957326
VAT ID: NL003264943B87